DLT Solutions, LLC

Collections Specialist

US-VA-Herndon
2 weeks ago
Job ID
2017-1983
# of Openings
1
Category
G&A

Overview

The Collection Specialist is responsible for collection activities and issue resolution for a set of customers in their portfolio.

Responsibilities

  • Contact customer end users, contracting officers and accounts payable departments to verify payment status of invoices
  • Maintain an adequate level of outbound calls and collection activities, currently defined as a minimum of 45 “touches” per day
  • Record activities in accounting system
  • Manage aging metrics within acceptable parameters
  • Follow up on previous interactions and new invoices in a timely manner
  • Escalate collection issues as needed within customer organizations or within the DLT organization
  • Build and maintain effective internal relationships with Sales, Order Management and other personnel
  • Other job related duties as assigned

Knowledge and Experience

  • High School degree required, college degree preferred
  • At least three years of commercial or government collection experience required
  • Experience collecting from government agencies strongly preferred, particularly from DoD via the WAWF payment system
  • Proficiency with Microsoft Office applications required

Skills and Abilities

  • Ability to work in a fast-paced office environment
  • Manage multiple priorities and tasks concurrently
  • Strong verbal and written communication skills, with a particular emphasis on building of relationships necessary to affect collections on past due invoices
  • Familiarity with federal government rules and regulations preferred

EOE

DLT is an Equal Opportunity Employer and treats all employees and applicants for employment without unlawful discrimination as to race, creed, color, national origin, sex, age, disability, marital status, sexual orientation or citizenship status in all employment decisions, including but not limited to recruitment hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment.

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