DLT Solutions is looking for a Manager, DLT Operation Center to lead the DLT Service Center and Managed Services capability. We are looking for a passionate leader with deep technical expertise in information management with an emphasis on Veritas back up and archive technologies. As well, the Manager will be responsible for supporting other data management and cloud solutions. This expertise is required to lead DLT's 24x7, Level 1/2 technical call center, managed services engineers and to further develop DLT's managed services capability.
Mission: To lead a qualified, motivated team to efficiently serve customers to ensure that they are delighted with their Support and Service experience, leading to 100% renewal of customers that are the best fit for DLT Solutions. Additionally this person will need to be well versed in working within the United States public sector space and corresponding contractors and entities.