DLT Solutions, LLC

Technical Support Engineer

Job Locations US-VA-Herndon
Posted Date 1 month ago(1/19/2018 9:49 AM)
Job ID
# of Openings


DLT is looking for a Red Hat Support Engineer to support our customers in the entire Red Hat Customer Experience and Engagement (CEE) lifecycle. In this role, you will provide an excellent customer support experience for our enterprise subscription customers. Given the nature of the Red Hat subscriptions model, you will not be expected to provide “break-fix” pay-per-incident support. Instead, you will provide an unlimited number of support incidents. As a Technical Support Engineer, you will help the team continually prove our value to our customers as you troubleshoot and resolve their technical issues over the phone and online. You will become an expert in one or more Red Hat offerings like the Red Hat Enterprise Linux Platform and cloud and storage technologies.


  • Learn new technologies and provide blogs/whitepapers, and kbase articles pushing technical knowledge out to our customers and the community
  • Provide a high, detailed level of technical assistance to ensure that our customers get the most out of our JBoss products
  • Engage and collaborate with open source developers around the world
  • Offer developer-to-developer assistance for the JBoss Enterprise Middleware Suite
  • Work alongside in-house developers, write new code, fix & improve code, provide highly technical solutions and contribute to the JBoss & open source software communities
  • Act as the technical point person for a technology of your choosing within the JBoss Product Suite
  • Develop patches and feature requests to provide upstream to the community and downstream to customers
  • Advise customers on JEE architectural design decisions
  • Work with other open source projects to help customers integrate within the domain     

Knowledge and Experience

  • 3+ years of professional J2EE/JEE platform experience
  • Deep experience with one or several JEE/App Server technologies such as JMS, Web Services, Servlets, JSP, JDBC, Hibernate, Tomcat or Datasources
  • Good knowledge of the J2EE/JEE platform
  • Must have hands-on experience with application server technologies - JBoss/WebSphere/WebLogic
  • A solid understanding of Java Programming API's & popular Java frameworks is preferred
  • Experience with databases and SQL
  • Must have strong troubleshooting/debugging skills and a passion for problem solving and investigation
  • An ability and willingness to learn new open source middleware technologies
  • Very clear and effective English communications skills
  • Ability to communicate courteously and effectively with customers, third party vendors and Red Hat associates
  • BS/BA degree in engineering or computer science is preferred; equivalent experience within the enterprise IT sector will also be considered

Skills and Abilities

  • Scripting or programming experience in languages like Bash, C, or Python is a plus
  • Knowledge of SOA/ESB is a plus(example for SOA)
  • Knowledge of JMS/Messaging required(example for jms)
  • Knowledge of ActiveMQ/HornetQ a plus E
  • Demonstrated ability to adapt to new technologies and learn quickly
  • Excellent interpersonal skills with the ability communicate effectively across internal and external organizations
  • Strong written communication skills
  • Strong analytical skills (i.e. requirements capture)
  • Ability to take complex technical topics and explain them to non-technical audiences
  • Ability to both lead teams and support them


DLT is an Equal Opportunity Employer and treats all employees and applicants for employment without unlawful discrimination as to race, creed, color, national origin, sex, age, disability, marital status, sexual orientation or citizenship status in all employment decisions, including but not limited to recruitment hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment.


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