DLT Solutions, LLC

Order Management Specialist II

Job Locations US-VA-Herndon
Posted Date 4 weeks ago(1/25/2018 12:34 PM)
Job ID
2018-2261
# of Openings
1
Category
G&A

Overview

As an Order Management Specialist II you will support sales through the entire order process. You will drive efficiency and accuracy in the order management process

Responsibilities

- Receive and process orders

- Enter orders and required information into database

- Provide order confirmations to customers

- Contact appropriate parties to clarify order issues and obtain any additional information

- Verify order information for accuracy, completeness, and assurance requirements have been met 

- Respond to and manage customer service issues

- Partner with vendors and DLT's AP POC when credit is needed

- Work with sales team to ensure accurate information in orders

- Partner with Accounting to confirm invoices are received and processed in accounting system

- Manage and update order backlog

- Other job related duties as assigned.

Knowledge and Experience

- Education:  High School Diploma (Degree Preferred) 

- 1-3 years relevant work experience

- Experience providing exceptional customer service

- Can pay close attention to detail and problem solve

- Excellent written and verbal communication skills

- Ability to build and sustain professional relationships

- Ability to work overtime during quarter end closing

- Proficient in use of MS Office Suite, particularly MS Excel

Skills and Abilities

- Knowledge and understanding of government contracting

- Experience processing sales orders for the public sector

- Experience with CRM and accounting systems

- Experience achieving low order error rates

- Experience with high volume order processing

EOE

DLT is an Equal Opportunity Employer and treats all employees and applicants for employment without unlawful discrimination as to race, creed, color, national origin, sex, age, disability, marital status, sexual orientation or citizenship status in all employment decisions, including but not limited to recruitment hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment.

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