DLT Solutions, LLC

  • Order Management Specialist II

    Job Locations US-VA-Herndon
    Posted Date 1 month ago(4/27/2018 11:15 AM)
    Job ID
    2018-2344
    # of Openings
    1
    Category
    Operations
  • Overview

    As an Order Management Specialist II you will support sales through the entire order process. You will drive efficiency and accuracy in the order management process.

    Responsibilities

    • Receive and process orders
    • Enter orders and required information into database
    • Provide order confirmations to customers
    • Contact appropriate parties to clarify order issues and obtain any additional information
    • Verify order information for accuracy, completeness, and assurance requirements have been met 
    • Respond to and manage customer service issues
    • Partner with vendors and DLT's AP POC when credit is needed
    • Work with sales team to ensure accurate information in orders
    • Partner with Accounting to confirm invoices are received and processed in accounting system
    • Manage and update order backlog
    • Other job related duties as assigned

    Minimum Qualifications

    • Education:  High School Diploma (Degree Preferred) 
    • 1-3 years relevant work experience
    • Experience providing exceptional customer service
    • Can pay close attention to detail and problem solve
    • Excellent written and verbal communication skills
    • Ability to build and sustain professional relationships
    • Ability to work overtime during quarter end closing
    • Proficient in use of MS Office Suite, particularly MS Excel

    Preferred Qualifications

    • Knowledge and understanding of government contracting
    • Experience processing sales orders for the public sector
    • Experience with CRM and accounting systems
    • Experience achieving low order error rates
    • Experience with high volume order processing

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