DLT Solutions, LLC

  • Program Manager I

    Posted Date 3 weeks ago(5/7/2018 8:44 AM)
    Job ID
    2018-2351
    # of Openings
    1
    Category
    Contracts & Legal
  • Overview

    The Program Manager I (PM-I) is directly responsible for the management of small to medium scale contracts and Blanket Purchase Agreements (BPAs) across federal and state and local markets. The PM-I ensures that program goals and objectives are achieved in accordance with program milestones and expectations set by the customer, vendor client, and PMO leadership.  As a cross-functional leader, the successful candidate should be highly analytical and focused, but with keen insight into human behavior and motivational forces.

    Responsibilities

    • Support a portfolio of small to medium scale programs and projects to ensure organizational goals and objectives are achieved
    • Maintain and fortify relationships with program stakeholders, including contracting officers, agency executives and other decision makers
    • Synthesize program financial data and prepare reports, charts, and graphs to quantify program performance, ROI, cost savings, product and customer trend analyses, and overall value to customers, vendors and DLT
    • Assemble and present capability briefs, In-Process Reviews, Program Management Reviews and other presentations for program stakeholders
    • Collaborate with DLT Pricing and Contracts teams to ensure program product catalogs and price lists are updated to reflect current products and versions as required
    • Monitors and responds to customer questions and helps to resolve issues as it pertains to the Customer Portal (password resets, navigation of portal, process questions) and/or ELSA (i.e., ordering, product availability, terms and conditions)
    • Production and maintenance of program documentation (i.e., ordering guides, dashboards, leakage prevention plans, portal user guides, customer trainings, and Sales SOPs)
    • Configure, test, and deploy Customer Portals in support of enterprise customers/programs
    • Other job related duties as assigned

    Minimum Qualifications

    • Education: Bachelor’s degree or equivalent work experience
    • 3-5 years relevant work experience
    • Exceptional abilities with Microsoft Office (emphasis on Excel)
    • Ability to work independently, as part of a team, and manage multiple task assignments concurrently
    • Superior organizational skills and ability to multi-task

    Preferred Qualifications

    • Excellent written and verbal communication skills including the ability to develop consensus and drive cross divisional teams to achieve company goals
    • Superior customer service skills and ability to manage and resolve conflict
    • Strong critical thinking and problem solving skills
    • Comfortable working independently or collaboratively in a team environment

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