DLT Solutions, LLC

  • Receptionist

    Job Locations US-VA-Herndon
    Job ID
    # of Openings
    Human Resources
  • Overview

    Serve as the lead for all first impressions of DLT to visitors, callers, and employees. Provide a consistent, exceptional guest and employee experience in regard to all DLT audiences: general public, clients, customers, partners, vendors and employees.


    • Welcome on-site visitors, determine nature of business, announce visitors to appropriate employees and provide WiFi access directions upon request
    • Answer incoming telephone calls promptly and courteously, determine purpose of callers and forward calls to appropriate employee or department
    • Monitor the main line voicemail, forwarding messages to appropriate employees promptly
    • Answer questions about the Company and provide callers with address, directions, and other information as requested
    • Maintain visitor badge log and support a secure facility set up; being the first point of contact for compliance to DLT’s secure facility status
    • Maintain conference room calendars and assist employees who have a high priority need for a last minute conference room by requesting room changes
    • Maintain cleanliness and appearance of DLT lobby area, make sure materials are current, relevant, and appropriate in the seating area
    • Act as administrator on UPS account and prepare outgoing overnight packages as requested
    • Sign for incoming packages and route as appropriate
    • Serve as secondary contact for all vendor services, including but not limited to soda, water, coffee, mailroom and kitchen supplies
    • Serve as secondary contact for catering orders and insure that orders comply with approved budget
    • Receive catering deliveries and direct them to appropriate employees or conference rooms
    • Correspond with building maintenance, landlord, and/or AlarmTech for building or facility issues or for scheduling meetings in the first floor conference rooms
    • Forward informational emails from the landlord to Team DLT as appropriate
    • Coordinate for lunch coverage daily and train employees as needed to serve as backup
    • Provide assistance to recruiting by monitoring interview process (be sure interviewer arrives in a timely manner) and create welcome board for new employees
    • Support the continuity of operations for the front desk and reception duties in case of inclement weather and/or other emergencies
    • Provide support to DLT University for scheduling coordination as needed
    • Serve as backup for mail distribution, mail metering and for folding and postage machines
    • Other job related duties as assigned

    Minimum Qualifications

    • 1-2 years in administrative or customer service position
    • High School Degree
    • Excellent customer service skills
    • Excellent communication skills, both oral and written
    • Ability to address problems in a diplomatic and professional manner
    • Ability to carry out detailed written or oral instructions
    • Ability to manage multiple priorities while maintaining attention to detail and overall composure


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