DLT Solutions, LLC

  • Senior Account Manager I - Cybersecurity

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  • Overview

    The Senior Account Manager I will plan, conduct, and manage accountability for assigned sales and account management activities to grow client business in alignment with annual client business plans and sales goals.


    • Develop and maintain assigned client, customer, and partner relationships
    • Maintain a strong understanding of client business strategy, growth goals, performance, and priorities
    • Educate assigned clients, customers, and partners on DLT core value services
    • Conduct basic research to identify opportunities
    • Find and contact potential sales prospects
    • Develop, manage, and report teams’ monthly sales activity documentation – Sales Plays, etc.
    • Conduct general lead generation and sales activities
    • Make calls to potential customers to discuss assigned client product
    • Contribute to proposal responses in conjunction with other DLT functional teams
    • Leverage DLT’s OCTO team of market executives and technologists to support assigned client growth objectives
    • Lead sales and marketing activities to promote client products
    • Provide operational guidance and support to junior staff
    • Provide on-the-job coaching and training for sales associates, lead development representatives, account managers
    • Manage, document, and forecast a pipeline of opportunities to drive retention and growth of business with DLT
    • Track all opportunities to support attainment of sales goals
    • Conduct client and customer success activities to retain and build business
    • Investigate and resolve client and customer issues as they arise
    • Document quotes and other sales activities accurately in company CRM
    • Manage agreements and credit terms as needed
    • Inform and execute Business Planning Objectives – Internal Team and Client/Partner Joint Business Plans
    • Other job related duties as assigned

    Daily Work Activities and Context

    • Making calls
    • Conducting productive meetings
    • Documenting sales activities
    • Creating quotes and processing sales orders
    • Responding to client and customer requests
    • Researching to identify opportunities
    • Collaborating with OCTO market executives and technologists to identify and strengthen marketing and sales activities related to client growth objectives
    • Coordinating with other functional areas of DLT business team to support client business
    • Reviewing client product information and sales plays
    • Reviewing call scripts and technology product information
    • Attending client tradeshows and conferences as necessary to support client and partner joint business plan(s)

    Minimum Qualifications

    • Education: College Degree or equivalent work or military experience
    • Experience(s): 3-5 years of sales experience, 3-5 years of general business experience, 3-5 years of customer service experience and/or team leadership experience
    • 2-4 years of previous job experience with public sector procurement process
    • Demonstrated ability to achieve sales activity and financial metrics
    • Knowledge, Skills, Abilities: Strong written and verbal communication skills, strong attention to detail, MS office skills: Comfortable with intermediate functions of Word, PowerPoint, and Excel

    Preferred Qualifications

    • Proactive learner, Resilient, Problem-solving mindset
    • Self-starter who exhibits attention to detail and organizational skills
    • Team player capable of working collaboratively with peers and client teams
    • Dedicated to continuous personal and company improvement


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